Order Updates

A key piece of work aimed at keeping customers informed about their orders, reducing customer call centre calls.

Responsive Web
Native App

The Project

Tesco Marketplace

As a sole designer for the new proposition called Tesco Marketplace this work stream is one of many streams.

The task was to design a solution to capture mobile numbers from legacy customers who never provided a mobile number. For Marketplace these numbers would be used for order updates hence it’s a very important piece of work for communications.

For Marketplace these numbers would be used for order updates hence it’s a very important piece of work for communications.

Design process

My approach

After being briefed by the product owners I set up a meeting with the development to understand any technical constraints for all platforms IOS, Android and Responsive Web. Once I was satisfied I had enough information I then embarked on any current UX we may have within all Tescos functionality, although they did have a component to capture numbers, it was not fit for purpose for my work stream. I utilised a form and messaging component to assist me with my UX designs, which was reviewed with key stakeholders and was very well received.

User test

I produced a high fidelity prototype for unmoderated user testing which I conducted using Usertesting.com, I shared the findings to the key stakeholders and iterated the designs accordingly and retested to validate the changes.

UI design

All the components used were from Tesco design system that utilises the Atomic Design Principles which has been fully tested for accessibility. I handed over my detailed flows to the UI Designer who created all the breakpoints for all touch points ready for development delivery.